Shipping policy

SHIPPING POLICY

Physical Products

The Kiki Gallery ships physical products, including yarn, to the shipping address provided at checkout.

Shipping charges are calculated at checkout based on the weight of your order, package information, and shipping destination. Available shipping services and rates will be displayed during checkout.

Processing Time

We typically process and ship orders within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Tracking

When tracking is available, you will receive tracking information after your order has shipped. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible at store@thekikigallery.com. Once an order has shipped, we may not be able to change or redirect the shipment.

Lost, Delayed, or Damaged Packages

Delivery dates provided by shipping carriers are estimates and are not guaranteed by The Kiki Gallery. Carrier delays may occasionally occur after an order has been shipped.

If your package arrives damaged, or if tracking indicates a problem with your shipment, please contact us at store@thekikigallery.com so we can help determine the appropriate next steps.

Digital Knitting Patterns

Digital knitting patterns and other downloadable products are delivered electronically and are not shipped by mail. No shipping charges apply to digital-only orders.

If you experience difficulty accessing a digital purchase, please contact us at store@thekikigallery.com for assistance.